such as:
Like this one night, as I was working the closing shift, we had a patient call who had taken his own blood pressure and it was soaring through the roof. The nurse and doctor were both in with patients and he asked what we would have him do. We told him we would have him go to the ER. If he came in here, we would just send him there and then that would be a wasted copay. He argued with us about it for a couple minutes, then told us that he had already called the cardiologist for their opinion. I was shocked. You say you called your HEART DOCTOR and he told you to go the ER? And then you decided to ignore him and call us hoping we'd say something different?! It's called common sense, buddy. C'MON.
Also, we have a patient from Bosnia who has only come to our office once or twice to see the doctor. He came in to drop off a form. And because I was the one that helped him, he gave me a candy bar. A candy bar the size of my head. Then another (smaller, but still huge) one when he came to pick it up. Delicious chocolate from Europe. Hello there, new best friend.
Today, I had a patient who called to get some information and asked that I fax it to him. He read me the number, I said okay, printed it, faxed it and then promptly forgot about it. A little while later I got a phone call from him very angrily asking me to not fax his information ever again. WHAT?! I was quite confused.
So, day one of November. Today I am grateful for the examples that others set of who I want to become and who I do not want to become. There are so many good people who have wonderful characteristics I hope to have some day. And there are others that teach me that I do not want to develop certain traits. In this on-going process, I am continually learning and growing and hopefully it is in good ways.
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