"One day you will feel like you know what you are doing."
That is the piece of wisdom I read today while getting my daily fill of the news. And my first thought was 'Really? I don't believe it.' I think the older I get, the
more I realize I don't know. I've been
blessed to be working at the same job for the past 2 years. And I do know a lot.
My list of accomplishments from this job include
(but definitely are not limited to): interior design, prop building, binder assembling, becoming a copy-making fiend, preparations dances, scheduling - then re-scheduling - a building, computer hacking skills, repair skills-including anything from pool cues to printers, safety and security, and teaching my managers how to call people anonymously, etc....
But, as
comfortable and confident as I sometimes feel, I still
don't know everything. Most of the time, I can find the answer to a question and help someone, but there are still
a lot of things that I don't know.
Well, today I realized that I
already knew the most important thing about my job. I know how to help someone. Even if I don't know the answer. A big part of having a job like mine, at least to me, is your customer service. I think it's
HUGELY important - the way you treat people is the
reflection of the love and respect you have for them.
Especially when you don't know them.
Today, while trying to track down a lost order from our supplier's warehouse, the girl on the other end of the phone wasn't being particularly helpful. Anyways, after talking to her for a while and then being put on hold for at least 15 minutes, I realized that there was
no point in me
getting frustrated at her. It didn't help anyone. Least of all
me. And maybe talking on the phone with her and letting her figure things out will help her become more able to help another customer faster and more easily the next time around.
I guess everything we do comes from a choice. And I just want to
choose to be happy. I like being happy. So even if I never ever feel completely confident in myself, even if I never learn anything else, that is
all I need to know - everything we do comes from a choice. And we can choose to be happy.
And in regards to that, I do need to work on being happier. No more disgruntled grumpiness in the mornings was step one. Although, I'm doing an okay job, right Kinsey?
That which we persist in doing becomes easier for us to do; not that the nature of the thing itself is changed, but that our power to do it has increased.
- Heber J. Grant